PC Based Caller ID

PC Based Caller ID

This product comprises of a hardware component that interfaces directly to Telkom phone lines (Entry systems interface to 2 lines. Larger systems can interface to an unlimited number of lines). The hardware component then interfaces to a Windows Computer where the supplied application will perform specialised functions as listed in the following sections:



Features:

• Phone number lookup from Database
• Automatically associate calls with contact Database
• Pop Up window with all of the callers info (Name, Delivery Address, Likes, Dislikes) BEFORE the call is answered
• Automatically open "New Customer" form if no contact exists
• All calls automatically posted to the Database and kept for years
• Logging and storing of the Date and time of all calls
• Logging and storing of the Length of all Calls
• Report on the Number of Rings with answered or no answer indication

Benefits:

• Save Time taking orders by popping up customer records automatically
• Verify Delivery address for customers in the database
• Call back missed customers that hang up during busy times
• Know who is calling before answering to improve customer experience
• Improve customer satisfaction
• Increase sales
• Increase customer retention
• Spend less time on the phone resulting in more orders
• Complete customer orders faster
• Reduce phone misuse
• Identify priority clients
• Identify repeat clients
• Return calls to unanswered callers
• Monitor staff performance

Applications:

• Take Away Restaurants
• Phone in Call Centers
• Point of Sale (POS) companies that wish to add Caller ID
• Doctors Rooms
• The list is endless!!

Got Questions? Give us a call 0823907390